JLG Machines shine in all star fleet

Supplier: JLG Industries (Australia)
24 May, 2017

All Star Access Hire’s range of JLG machines makes up approximately 50% of their 250-strong fleet and are always popular thanks to their performance and reliability.

Located in Williamstown, 9 km south-west of Melbourne's CBD, All Star Access Hire is a dynamic, fast-growing and very customer-focused company always seeking to take hire to the next level.

Fielding a comprehensive range of boom lifts, scissor lifts and telescopic handlers, All Star also stocks towable and track mounted booms and narrow rough terrain scissor lifts; and are always updating and researching the latest and best equipment available on the market.

Owned and operated by brothers Tim Bowers and Paul Herreen, who between them have over 30 years' industry experience, All Star Access Hire's success has been built on strong customer service and a dedication to providing absolute customer satisfaction.

Which is why Tim and Paul are pleased that their customers are so satisfied with the performance of All Star's JLG equipment - and why they rcently added more JLG boom lifts and scissor lifts to their fleet.

"Our JLG machines are very popular with our customers and are always well received; customers are always happy to take a JLG machine, that's for sure," All Star's Director, Tim Bowers, said.

"We have a wide range of JLG machines, which makes up at least half our fleet, with a lot of JLG boom lifts in particular."

The most recent additions to the All Star Access Hire fleet were several JLG 460SJ Telescopic Boom Lifts, which deliver best-in-class gradeability, platform capacity and reach, plus fastest lift and drive speeds for unmatched productivity, a fleet of JLG M4069LE's Electric/ Hybrid Rough Terrain Scissor Lifts, a JLG 600AJ and a JLG 800AJ Articulating Boom Lift, which delivers extra reach and versatility with the best work envelope in the industry.

Tim Bowers was particularly pleased to acquire the JLG 800AJ, which was one of the prime machines that All Star had been looking to purchase.

"The 800AJ is a great machine; it's been a market leader for a long time and our customers love it," he explained."It's smooth, quick, easy to use, and reliable - it's a great bit of equipment and I'd say there's nothing else out there that's really in competition with it."

Along with the performance of All Star's JLG machines, and how they support the company's mission to deliver total customer satisfaction, Tim is also very happy with the relationship between All Star Access Hire and their account manager Daniel Reeve, JLG Sales Executive VIC & TAS.

"It's definately a good relationship; Daniel is really good to deal with and JLG have shown they're there to work with us and support our business in achieving further growth and success," Tim concluded.

Daniel also feels there's been a real, and beneficial, relationship focus for both parties.

"Tim and Paul made it clear that they want to deal with people who want to partner with them, so we're very focused on managing their expectations from start to finish...not just machine sales but the whole process," Daniel said.

"It's a real partnership approach, so we're in contact frequently - there wouldn't be a week that goes by where we don't have some kind of interaction; whether via phone calls, emails or site visits, we're always in touch.

"They are very customer-focused and have bee very active in the industry in taking it to another level, which is what they wanted to do, and they've got great experience in the industry, as has JLG, so there's real cohesion between both comapnies."